The use of Chatbots has multiplied over time and today, we can see them in use on every social media platform like Facebook, Telegram, Hangouts, Slack, or also on online websites that has to deal with customers. They are also a major and important segment of retail IT solutions today. Chatbots can be defined as conversational applications which are combined along with messaging platforms that in return execute automated tasks, like gathering information from customers or helping online shoppers fetch the right products.
For Chatbots to run perfectly, one does not need to install additional apps; they are fairly simple and inexpensive to build.
Let’s consider this: if you want to build a powerful Client Retention Management CRM platform for your website, it will take a lot of time and effort along with cost being another major factor. While a Chatbot can help you scale up your entire business cycle while also managing the CRM routine for you just like a professional.
Since a Chatbot is powered by AI, it comprehends the language and promptly provides a reply to the person conversing on the opposite side. And this would feel just as if a real person is talking to you and while it easily gathers the data an online retailer would need from the future or existing customers.
Here is a list of platforms for you to build a chatbot for your business. A few of these platforms provide the basic drag-and-drop builds, while a few others may require some basic coding.
Botsify
This is a machine learning based chatbot development platform letting users create AI chatbots on websites or Facebook Messenger.
With Botsify, you have the option to include a ‘Human Takeover’, enabling you to easily customise conversations and live chat interface; in turn allowing you to observe the conversations from a chatbot.
Chatfuel
Quite famous and widely accepted, Chatfuel can help you create a Facebook Messenger chatbot easily. You can set the functionality in the bot to automatically provide the answers to the most commonly asked questions by your customers.
The conversation can also be handed over to a human agent in the case where the bot is not able to answer the question appropriately.
MobileMonkey
A popular Facebook messenger platform allowing you to build chatbots on FB messenger, grow your contact list, segment your audience, and even build messenger funnels, which is a fantastic alternative to landing pages if you have an online store.
You can program the chatbots to make appointments, answer FAQs, track purchases, and use A.I. to match content to intent via keywords and interactions.
Flow Xo
With target platforms ranging from WhatsApp Web, Facebook Messenger, Slack, Telegram, Twilio SMS etc, Flow Xo comes equipped with a host of the free template, features, and tools.
Create debugging or testing tools that helps users create a flawless talking bot without having any technical expertise.
Microsoft Bot Framework
Build, connect, publish, and manage chatbots that are smart and interactive giving unmatchable user experience with Microsoft Bot Framework. It has an active learning feature.
With Microsoft one can integrate the bot with Microsoft Cognitive Services to solve a real business problem. You can interact with your users on Skype, Slack, Facebook Messenger, Online store, Cortana, Microsoft team, Kik etc.
Conclusion
These are some of the most robust and agile platforms to get your hands on Artificial Intelligence and experience the power of ML in real life. While these tools do provide basic functionality to set up a running bot, in order to include specific set of tasks and performances, it is advisable to consult a bot framework development company. This will help make your bot provide more personalized services and replies to your users.
